Security
At E-PP, we understand the importance of protecting the information you exchange with us online against cyberattacks.
We invite you to take a few moments to read about the measures we have implemented to ensure the security of your information transmitted online and to learn how you can protect yourself on the Internet.
Browse Safely
The E-PP team understands the importance of protecting the information you exchange with us online against cyberattacks.
Security and confidentiality are our top priorities. That is why we have made significant efforts to ensure that the information you provide to us remains strictly confidential. All of our employees are required to comply with the high standards set out in our Privacy Notice, which we invite you to review.
We also invite you to take a few moments to read about the measures we have implemented to ensure the security of your information transmitted online.
Naviguez en toute sécurité
Web Browser Version
Our websites are optimized for the following web browsers, which use recognized security protocols and automatically enable them when you access your personal account.
Windows PC
Microsoft Internet Explorer: version 6.0 and later
Firefox: version 1.5 and later
MAC
Safari: version 1.3.9 and later
Cookies
Cookies are text files that a website stores on your computer’s hard drive. Although a code in the cookie file allows the website to identify you as an individual user, it does not “recognize” you by your name or address. Therefore, accepting a cookie from our website does not compromise your privacy or security.
Saving Personal Information and Ways to Protect Yourself
Our website allows you to save data. This means that you can stop browsing whenever you wish and resume later from the same point. To take advantage of this feature while protecting your privacy and security, we encourage you to take a few basic precautions.
Secure Page Certificate
During your sessions in the secure areas of our website, you can verify, by viewing the secure page certificate, that you are actually dealing with E-PP and not with a malicious third party:
Microsoft Internet Explorer (PC users):
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Select “Properties” from the “File” menu and click on “Certificates.”
If you are using a Mac computer or a web browser other than Internet Explorer, please consult your web browser’s help section to learn how to access the secure page certificate.
Browser Encryption Level and Security Settings
Your browser’s security settings provide another way to help protect you. Browsers allow you to receive an alert or warning if any of the following situations occurs or is about to occur:
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An invalid identity is received for the website to which you are about to transmit data;
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Data is being transmitted over an “open” or unsecured connection.
Browser Security Indicators
There are two ways your browser can notify you that security measures are in place on a web page for data transmission:
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The URL identifying the page always begins with “https://” rather than the usual “http://” sequence.
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A security symbol indicates that transactions are being conducted using a method that supports secure transmissions: a “closed padlock” icon is displayed in the lower-right corner of the Microsoft Internet Explorer browser window (PC users).
You can check your browser’s encryption level as follows:
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Microsoft Internet Explorer version 4.01 or later:
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Select “About Internet Explorer” from the “?” menu to display the encryption strength (also referred to as “cryptography”) supported by your browser (PC users).
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Select “Internet Explorer Help” from the “Help” menu, then “Security” to display the encryption strength supported by your browser, or refer to the information displayed in the lower-left corner of the status bar (Mac users*).
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*Not supported on the Representatives’ Virtual Desktop (Webi website).
Saving Personal Information and Ways to Protect Yourself
Phishing is a scheme used by fraudsters that involves sending large numbers of emails or text messages that appear to come from a financial institution or a well-known company.
These emails or text messages are used by malicious individuals to steal your personal information or install malware on your computer by encouraging you to click on links or open attachments.
The potential impact of this type of attack can be significant, including data loss, unauthorized access to or theft of your confidential information, which may then be used to commit fraud.
Staying vigilant and learning to recognize phishing emails can help protect you from these threats. Phishing emails can take many forms, but their main characteristic is that they are unsolicited.
A simple step you can take to avoid falling victim to phishing.
Before clicking, verify the information by:
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Checking whether the email or text message was expected and requested.
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Paying attention to situations designed to provoke a reaction:
Urgency: The goal is to encourage you to take quick, thoughtless action by creating a sense of urgency and emphasizing the consequences of not acting.
Reward: The goal is to make you believe that you have received a prize or benefit without having entered or subscribed to anything. Fraudsters rely on the appeal of a potential gain to encourage you to disclose your personal information.
Problem: The goal is to inform you that a problem has occurred with your account. This situation is presented as requiring you to disclose your personal information to resolve the issue. -
Checking whether the sender’s email address appears familiar and legitimate (particularly the domain after the “@”: is it a business or personal email address?).
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Hovering your cursor over the hyperlink without clicking it to verify that the link address appears legitimate and corresponds to the sender’s organization. Be especially cautious of addresses that look similar to legitimate ones.
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Assessing whether the email is relevant and believable. Be cautious! (For example: Did you actually enter a contest? Are you expecting a package? Is this the usual procedure? Does it seem “too good to be true”?)
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Never providing confidential information used to authenticate your identity by email, such as your Social Insurance Number (SIN), credit card number, date of birth, password, etc.
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Avoiding being distracted by familiar visual identities or logos, which can easily be copied to make an email or website appear authentic.
In short, stay vigilant!
For information about phishing and how to protect yourself, please visit the following external website:
Recognize, Prevent and Report Phishing - Desjardins
Do you believe you have experienced a phishing attempt?
Report the situation by calling 1-866-335-0338 or by email at protection@desjardins.com.
Telephone solicitation
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) launched the National Do Not Call List (DNCL). Canadian consumers who wish to reduce the number of telemarketing calls and faxes they receive can register on this list.
If you are a U.S. citizen, please note that the company does not conduct telephone solicitation in the United States.